Refunds

Talkzyo Pro is covered by a 14-day money-back guarantee. If it is not what you expected, write to us within 14 days of your purchase and we will refund it.

What is covered

Any first purchase of a Talkzyo Pro licence, for 14 days from the day you paid.

You do not have to justify the request. "It did not suit my site" is a complete reason, and we would rather refund you than have you keep a licence you are not using.

How to ask

Get in touch from the address you bought with, or from your account, and say you would like a refund: contact us. You do not need an order number, though it is quicker if you have one.

If something is simply broken, it is worth telling us first - most refund requests we see are a configuration problem we can fix in one reply. But the choice is yours, and asking for help does not use up your 14 days.

How the money comes back

Through Stripe, to the card you paid with. We cannot send it anywhere else.

What happens to the licence

A refunded licence stops being valid, so the Pro features and the hosted realtime service stop with it. The free plugin keeps working, and your conversations are untouched - they live in your own database and nothing we do reaches them.

Renewals

You can cancel a subscription at any time from your account and it will not renew again. Cancelling stops the next payment; it does not refund the term you are in.

Your statutory rights

Nothing on this page reduces the rights you have by law as a consumer.